Unfortunately, due to industry-wide supply chain disruptions, there are delays in production and shipping. Keeping in mind these longer lead times, we encourage you to order early to secure the inventory so we can ship your item out to you as soon as possible.
Shipping & Delivery
Do you accept international shipping addresses?
Please note that Fickle International does not ship to non-US addresses. However, some of our customers have successfully used third-party services such as Shop & Ship. While we are not able to endorse these services, we can provide the following links for informational purposes:
Where do you ship?
Fickle International can ship to street addresses anywhere in the continental U.S. Sorry, but shipping is not available for Alaska or Hawaii.
Because most of our products are shipped via FedEx, we cannot deliver to P.O. boxes or APO/FPO addresses. Fickle International does not ship to U.S. territories, including Puerto Rico and Guam.
How can I track my package?
You can track your order by visiting the Order History section in My Account and clicking on the order number. If you do not know your order number, you can locate it by looking at your order confirmation email.
Once a shipping label has been created for your order, you will find the tracking number underneath the Tracking section.
If you have any further questions, please contact us.
What are your standard shipping & handling rates?
You can check the status of your order by entering your order details on the Order Status page.
Click on the order number and you will see the order status in the top right corner. If you do noThousands of Fickle International items ship for free. For those that don’t, the standard shipping & handling rates are as follows:
Up to $590: $9.95
OVER $500+: FREE
When a shipping label has been created for your order, you will be able to track your shipment within your Order History.
Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system.
If you have any further questions, please contact us.
What should I do if I’m missing items from my order?
Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.
To verify which item(s) may have shipped separately, visit the Order History section in My Account.
Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.
If you do not know your order number, you can locate it by looking at your order confirmation email.
If all of your shipments have been delivered and you are still missing items, please contact us immediately.
Is sales tax charged on shipping & handling fees?
Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates vary among counties.
Does furniture take longer to arrive?
Furniture orders often take longer to arrive due to the logistics of shipping larger pieces. In addition, most furniture pieces are delivered by white-glove services, which need to make an appointment with you for in-home delivery.
Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.
Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by visiting the Order History section in My Account.
Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.
Does Fickle International have a white-glove delivery service?
Items that are oversize, heavy, fragile, or one-of-a-kind are shipped by white glove or entryway delivery to ensure they arrive safely.
What is the difference between white-glove and entryway delivery?
Our white-glove service will deliver the item to your room of choice, perform 15 minutes of light assembly and dispose of the packaging materials. Light assembly does not apply to beds, cribs, dining tables, and porch swings.
Our entryway service will deliver the packaged item to the first room of your address. The recipient is responsible for unpacking and moving the product farther into the home.
Some things to know:
White-glove and entryway items cannot be shipped by any other delivery method because of their weight, size, and the special care and handling they require.
White-glove and entryway shipping is not available for Alaska or Hawaii.
Our delivery service will contact you to schedule an appointment shortly before the arrival date.
Deliveries are made Monday through Friday 8am-5pm. Weekend delivery is not available.
The delivery service cannot make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home. If the item doesn’t fit, it will be sent back to us. Return shipping charges will be deducted from the amount of your refund. The original shipping charges will not be refunded.
If you’ve purchased multiple items shipping via white-glove or entryway delivery, you may have multiple delivery appointments with different delivery companies. We work with several delivery companies, depending on the type of product and where it's located.
Please contact us if there could be any delivery challenges at your home such as multiple flights of stairs or a narrow or long driveway. Additional charges may apply.
How do I receive my delivery?
You'll receive an email from us with tracking information about your item.
Shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment.
Some things to know:
Items will not be delivered without an appointment.
Delivery appointments are available Monday through Friday 8am-5pm. Weekend delivery is not available.
Please make sure an adult 18 or older will be home during the delivery window. The delivery window may vary depending on your location. Usually, there is a four-hour window, but sometimes it is greater.
Additional fees will be charged for missed appointments and last-minute changes to appointments.
Do I need to do anything before my delivery appointment?
Before your appointment, please make sure the walkway and the area where you'd like the item placed are clear.
The delivery service cannot move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home.
Should I inspect my item?
Yes, once your item has been unwrapped, please inspect it for any damage that may have occurred in transit. Do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.
If you do see any damage or quality issues:
You have the right to refuse the item.
Make a note of the damage on the delivery service's paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it's more than likely we won't be able to issue a refund or replace the item.
Contact us and we'll help resolve the issue.
When will I be contacted to schedule my furniture delivery?
Furniture orders often take longer to arrive due to the logistics of shipping larger pieces.
Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.
Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by entering your order details here.
Click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.
If the stated estimated arrival date for your item has passed, please contact us.
How long will it take for my order to arrive?
Check your estimated arrival date by entering your order details here.
Click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.
Are there additional delivery fees for furniture?
Most furniture and items that are oversize, heavy, fragile, or one-of-a-kind are shipped by white glove or entryway delivery to ensure they arrive safely. We're sorry, but entryway and white-glove shipping are not available for Alaska or Hawaii.
Our entryway service will deliver the packaged item to the first room of your address. The recipient is responsible for unpacking and moving the product farther into the home.
Entryway Delivery Rates
# Items
Shipping Cost
1
$199.00
2
$279.00
3
$369.00
More
More
We will work with shippers directly to find the best pricing
on your behalf on a case-by-case basis.
Our white-glove service will deliver the item to your room of choice, perform light assembly and dispose of the packaging materials.
White-Glove Delivery Rates
# Items
Shipping Cost
1
$379.00
2
$429.00
3 or More
$579.00
What is Fickle International’s insurance policy?
Fickle International packages are insured directly by the shippers.
Can I combine shipping fees for different orders?
Unfortunately, we are unable to offer combined shipping for our customers at this time.
